Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need your order number or proof of purchase.

How to start a return
Email us at benjaminvb2@icloud.com with your order number and a short description of the issue. We will review your request and reply within 2 business days with instructions.

Please contact us before sending anything back. Items shipped to us without an approved return request cannot be accepted or refunded.

Damages and issues
Please inspect your order as soon as it arrives. If the item is defective, damaged, or you received the wrong product, contact us right away with a photo and we will make it right. In most cases we will send a replacement or issue a full refund without asking you to ship the item back.

Non-returnable items
Custom or personalised items cannot be returned unless they arrive faulty. We also cannot accept returns on gift cards.

Exchanges
The fastest way to exchange an item is to request a refund on the one you have, then place a new order for the replacement.

European Union 14-day cooling-off period
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days for any reason, without justification. The item must be unused, in its original packaging, with proof of purchase.

Refunds
We will notify you once your return request has been reviewed and let you know whether it was approved. If approved, your refund will be issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post it to your account.

If more than 15 business days have passed since we approved your refund and you still have not received it, contact us at benjaminvb2@icloud.com.

Questions
Email benjaminvb2@icloud.com or call (615) 948-6532.